Orders with a laptop and/or desktop PC will be delivered free of charge within the EU, with the exception of Malta, Cyprus and other islands.
For other products and/or delivery to the mentioned exception countries the following shipping costs apply:
*all prices include 19% German value added tax.
zone index: Zone 1: Germany Zone 2: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Slovenia, Sweden, United Kingdom Zone 3: Bulgaria, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal (except Azores and Madeira), Romania, Spain (except Canary Islands) Zone 4: Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland Zone 5: Portugal (Azores and Madeira) Zone 6: Malta, Spain (Canary Islands), Cyprus
Shipping costs for returns
All return shipments (claims or cancellations) within the EU, exluding Malta, Switzerland, Cyprus and other islands are shipped free of charge. This service is known as Pick Up & Return. Our Bring-In Service is available for the countries listed above. Further information can be found in our warranty terms. We ask that you do not send returns at your own expense without prior consultation of our support. This can prevent legal liability issues in case of package loss, theft or damage.
DHL courier service
Within Germany, DHL will ship your parcel to the address or package collection point that you specify. As a registered DHL customer, you can specify details such as the day of delivery, collection or drop-off location with a neighbour etc. directly, using the tracking number and the DHL portal. You can create your own, free customer account here.
Specify your details for deliveries at a collection point as follows:
First name: John Surname: Sample Address: 12345678 (The PostNumber field can be between six and ten figures long). Additional address: Parcel Station 123 Postal code: 12345 City: Sampletown
Your PostNumber can be found on the Parcel Station customer card (gold card) and you can find the number of the relevant Parcel Station by following this link.
UPS courier service
As a UPS "My Choice" customer, you can specify how, where and when your personal deliveries should be delivered to fit within your schedule. To use this free service, please register before placing your order using this straightforward link.