SHIPPING

Order shipping costs

Orders with a laptop and/or desktop PC will be delivered free of charge within Europe, with the exception of Malta, Cyprus and other islands.

Please see additional information for shoppers from UK.

For other products and/or delivery to the mentioned exception countries the following shipping costs apply:

*all prices include 19% German value added tax.

zone index:
Zone 1: Germany
Zone 2: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Italy, Luxembourg, Monaco, Netherlands, Poland, Slovakia, Slovenia, Sweden, United Kingdom
Zone 3: Bulgaria, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Portugal (except Azores and Madeira), Romania, Spain (except Canary Islands)
Zone 4: Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland
Zone 5: Portugal (Azores and Madeira)
Zone 6: Malta, Spain (Canary Islands), Cyprus

Shipping costs for returns

All return shipments (claims or cancellations) within the EU, exluding Malta, Switzerland, Cyprus and other islands are shipped free of charge. This service is known as Pick Up & Return. Our Bring-In Service is available for the countries listed above.
Further information can be found in our warranty terms.
We ask that you do not send returns at your own expense without prior consultation of our support. This can prevent legal liability issues in case of package loss, theft or damage.

Additional information for UK shoppers:

Please note that from 1.1.2021 we do not charge VAT on all orders with a delivery address in the UK (excluding Northern Ireland). Delivery will be net and the recipient will have to pay 20 % UK VAT and £17 customs processing charge on delivery.

For deliveries to Northern Ireland, we will continue to collect 20% VAT and no further charges will apply on delivery.

DHL courier service

Within Germany, DHL will ship your parcel to the address or package collection point that you specify. As a registered DHL customer, you can specify details such as the day of delivery, collection or drop-off location with a neighbour etc. directly, using the tracking number and the DHL portal.
You can create your own, free customer account here.

Specify your details for deliveries at a collection point as follows:

First name: John
Surname: Sample
Address: 12345678 (The PostNumber field can be between six and ten figures long).
Additional address: Parcel Station 123
Postal code: 12345
City: Sampletown

Your PostNumber can be found on the Parcel Station customer card (gold card) and you can find the number of the relevant Parcel Station by following this link.

UPS courier service

As a UPS "My Choice" customer, you can specify how, where and when your personal deliveries should be delivered to fit within your schedule. To use this free service, please register before placing your order using this straightforward link.