Privacy policy

Privacy Policy

Controller for data processing:

Schenker Technologies GmbH

Walter-Köhn-Straße 2c

04356 Leipzig, Germany

Email: datenschutz@schenker-tech.de

We appreciate your interest in our website. Protecting your privacy is very important to us. Below we inform you in detail about how we handle your data.

1. Access Data and Hosting

You can visit our websites without providing personal details. Every time a website is accessed, the web server automatically saves a server log file containing access data. This data is evaluated solely to ensure trouble-free operation and to improve our offering pursuant to Art. 6(1)(f) GDPR. All access data is deleted no later than seven days after the end of your site visit.

1.1 Hosting

Hosting services are partially provided by our service providers acting on our behalf. Servers may be located in countries with an adequacy decision by the European Commission (Canada, New Zealand, Japan, UK, USA) or rely on Standard Contractual Clauses for countries like Australia, India, and Singapore.

1.2 Content Delivery Network

We use a Content Delivery Network (CDN) to reduce loading times. Service providers process access data on external servers based in third countries under Standard Contractual Clauses.

2. Data Processing for Contract Processing and Contact

2.1 Contract Processing

We collect personal data for contract processing pursuant to Art. 6(1)(b) GDPR when voluntarily provided during orders. Data is restricted after contract completion and deleted after statutory retention periods expire pursuant to Art. 6(1)(c) GDPR.

2.2 Customer Account

With your consent pursuant to Art. 6(1)(a) GDPR, data is processed to open and maintain a customer account. You can delete your account at any time.

Contact

Personal data collected during inquiries (via contact form, email, or chat) is processed pursuant to Art. 6(1)(b) GDPR to handle your request.

Live Chat Tool Zendesk

We use Zendesk, Inc. (San Francisco, CA, USA) for customer communication pursuant to Art. 6(1)(f) GDPR, safeguarded by Standard Contractual Clauses and Binding Corporate Rules.

3. Data Processing for Shipping

Data is transferred to commissioned shipping service providers and dropshipping partners pursuant to Art. 6(1)(b) GDPR as necessary for delivery.

Shipping Notifications

With your consent pursuant to Art. 6(1)(a) GDPR, your email is shared with carriers for delivery announcements.

4. Data Processing for Payment Processing

4.1 Transaction Processing

Payment data is forwarded to financial institutions and payment service providers pursuant to Art. 6(1)(b) GDPR.

4.2 Fraud Prevention and Payment Optimization

Data is used for fraud prevention pursuant to Art. 6(1)(f) GDPR.

4.3 Klarna Services

Identity and credit checks upon selecting Klarna services pursuant to Art. 6(1)(a) GDPR.

4.4 Installment Option

Processing with TeamBank AG upon selecting installment payment pursuant to Art. 6(1)(a) GDPR.

5. Email Advertising

5.1 Newsletter & Tracking

Newsletter subscription and tracking (open and click rates) based on consent pursuant to Art. 6(1)(a) GDPR using tracking pixels.

Newsletter without Registration & Right to Object

Product recommendations for existing customers pursuant to statutory provisions, with an explicit right to object at any time.

5.2 Newsletter Dispatch

Dispatched via service providers under data processing agreements.

5.3 Review Requests

Email review requests via Trusted Shops SE based on consent (Art. 6(1)(a) GDPR) or legitimate interest.

6. Cookies and Further Technologies

6.1 General Information

Essential technologies are used to provide the requested digital service without requiring consent. Non-essential technologies require consent pursuant to Art. 6(1)(a) GDPR.

6.2 Consent Manager Platform (CMP)

We use a Consent Manager Platform (CMP) provided by JustRelate Deutschland GmbH (Berlin, Germany) pursuant to Art. 6(1)(c) GDPR to manage consents and fulfill legal documentation requirements under Art. 7(1) GDPR. Log data and consent choices are stored for up to one year.

6.3 International Data Transfers

Transfers to third countries without adequacy decisions are safeguarded via Standard Contractual Clauses or your explicit consent pursuant to Art. 49(1)(a) GDPR.

7. Use of Cookies and Other Technologies

7.1 Google Services

Google Ireland Ltd. (Dublin, Ireland) and Google LLC (USA). Includes Analytics, Ads (Remarketing & Conversion Tracking), Fonts, and YouTube Video Plugin, running on consent (Art. 6(1)(a) GDPR).

7.2 Meta Services

Meta Pixel and Meta Ads Manager (Meta Platforms Ireland Ltd.) for conversion tracking and custom audiences based on consent.

7.3 Other Web Analytics & Marketing Providers

• etracker: Web analytics by etracker GmbH (Hamburg, Germany). Operates cookieless by default (legitimate interest) or with cookies upon consent.
• AWIN: Affiliate marketing network operated by AWIN AG (Otto-Ostrowski-Straße 1A, 10249 Berlin, Germany). Tracks affiliate sales via cookies (e.g., „awc“) upon consent.
• Admetrics: Cross-channel marketing attribution by Admetrics GmbH (Frankfurt am Main, Germany) upon consent.
• Reddit Pixel: Conversion tracking by Reddit Ireland Limited upon consent.
• OpenAI Measurement Pixel: ChatGPT Ads conversion tracking by OpenAI Ireland Ltd. upon consent.
• TikTok Pixel & Events API: Conversion tracking, advanced matching (hashed PII via SHA-256), and ads by TikTok Technology Limited (Dublin, Ireland) upon consent. Transfers to China, Singapore, and USA secured via SCCs and consent.
• Klaviyo: Email marketing and web tracking by Klaviyo, Inc. (Boston, MA, USA) upon consent. Linked via cookie („__kla_id“).

8. Trusted Shops Trustbadge / Widgets

Integrated pursuant to Art. 6(1)(f) GDPR for secure shopping displays and customer protection.

9. Social Media

Social media presences (Facebook, Instagram, X, YouTube) processed upon consent with respective platform operators.

10. Contact Options and Your Rights

10.1 Your Rights

Rights to access (Art. 15 GDPR), rectification (Art. 16 GDPR), erasure (Art. 17 GDPR), restriction (Art. 18 GDPR), data portability (Art. 20 GDPR), and lodge a complaint (Art. 77 GDPR).

Right to Object You have the right to object to processing based on legitimate interests at any time.

10.2 Contact Options

Please contact us directly using the details provided in our imprint.