Laptop support from XMG and SCHENKER receives fifth consecutive Notebookcheck award
For the fifth consecutive year, readers of the online tech magazine Notebookcheck awarded top marks for their satisfaction with the laptop support from XMG and SCHENKER. While laptop brands like Razer are falling behind in the survey, the Leipzig-based company Schenker Technologies, with its XMG and SCHENKER laptops, maintains its position at the top of the satisfaction scale, ahead of Apple and Acer. Specific praise was given for the straightforward process, reliable problem resolution, and excellent telephone support.
Even in 2024, customer satisfaction with XMG and SCHENKER laptops remains excellent.
Since 2020, Schenker Technologies has secured the coveted Editors' Choice Award from Notebookcheck every year for top marks in customer support. For 2024, readers of the online magazine voted again. XMG and SCHENKER not only received the award once more, but also topped the overall support satisfaction ranking published in early 2025, ahead of all other laptop brands – in some cases significantly ahead of brands like Lenovo, Razer, Asus, Apple, HP, and Dell.
However, far more important than the latest award is the continuity: While competitors sometimes distinguish themselves through results that fluctuate significantly from year to year, Schenker Technologies demonstrates with its fifth consecutive award that service and The Leipzig-based company maintains a reliably and consistently high quality. Notebookcheck's recently published article provides an overview of the results for all evaluated manufacturers.
The XMG and SCHENKER laptops also secured top positions in the following subcategories of the survey:
- Procedure for sending in/repairing: Notebook or mobile phone is defective, what now?
"Owners of Schenker/XMG laptops described the service process (sending in, pick-up, on-site) as particularly easy." - Repair performed: Device repaired, problem unresolved
"Schenker/XMG has by far the largest share of satisfied to very satisfied laptop customers, [...]." - Telephone support: The first contact is often crucial
"With a very large proportion of very satisfied and satisfied users (more than 90%), Schenker/XMG clearly positions itself in first place in this survey."
What sets Schenker Technologies' customer support apart from that of other companies is a deliberately chosen "everything under one roof" approach. Instead of outsourcing individual aspects of the value chain to external partners, the Leipzig-based company keeps all areas directly at its headquarters: from customer consulting, warehousing, and manufacturing to customer support. The resulting advantages, such as rapid, cross-departmental communication and in-depth knowledge of the entire product portfolio, are reflected in customer satisfaction when support is needed, as it is handled quickly, effectively, and reliably.
