Laptop support from XMG and SCHENKER wins its third consecutive award for outstanding customer satisfaction
For the third year running, and for the fourth time overall since 2018, readers of the renowned online magazine Notebookcheck have voted XMG and SCHENKER’s support for gaming and consumer laptops as the undisputed winner in terms of customer satisfaction. Around 90 per cent of respondents who own an XMG or SCHENKER notebook are satisfied with the overall handling of their support case. The company also takes first place in almost all sub-categories – ahead of industry giants such as Acer, Apple, Dell, Microsoft, Lenovo and MSI.
Laptop support awarded top marks and the Editor’s Choice Award for the third year running
Following on from 2020 and 2021, readers of the specialist magazine Notebookcheck have once again named the laptop support provided by XMG and SCHENKER as the test winner for 2022. In the large-scale evaluation of the independent survey, around 80 per cent of participants awarded the top mark of 5 (“very satisfied”). This not only broadly corresponds to the result from the previous year and demonstrates consistently high service quality, but also remains significantly higher than the results of other laptop manufacturers. Even industry leaders such as Microsoft and Apple achieve, by comparison, less than a 50 per cent share of top ratings with a full 5 points.
In its analysis of the survey, the magazine states: “Among consumer and gaming laptops, Schenker/XMG is clearly ahead (as in the previous year) and scores highly with almost 90 per cent of customers expressing satisfaction.”
First place in the market segment for consumer and gaming notebooks is also achieved in four sub-categories:
- Telephone support
- “Among consumer and gaming notebooks, Schenker/XMG’s telephone support clearly stands out at the top. Around 90% of participants were satisfied to very satisfied with the support.”
- Process for returns / on-site service
- “Regardless of the service option used (pick-up, return or on-site), Schenker/XMG customers attested to the manufacturer’s particularly straightforward process when a service call was required.”
- Satisfaction with the repair process
- “Schenker/XMG recorded by far the highest proportion of satisfied or very satisfied customers regarding the execution of the repair.”
- Number of repair attempts
Better customer support and rapid problem-solving through a consistent in-house strategy
Once again, it is paying off that the company has consolidated the as well as all other departments – from customer service and warehousing to production – at its Leipzig site, rather than outsourcing individual departments to external service providers. The advantage lies in faster, more competent and more agile handling of support enquiries – and thus also in higher customer satisfaction, as the recent award from an independent body once again demonstrates. Thank you very much for your trust!